Terms of service

BAMBOOGRO INC. · 7019 S 234th Street, Kent, WA 98032, USA · horticulture@bamboogro.com · Mon–Fri 9:00 AM–5:30 PM (Pacific Time)

TERMS OF SERVICE

BambooGro | Last Updated: October 14, 2026

1. ACCEPTANCE OF TERMS

By accessing and using BambooGro's website and services, you accept and agree to be bound by these Terms of Service.

2. PRODUCTS AND SERVICES

2.1 Product Sales

  • Bamboo up to 1.25 inch diameter: Primarily sold in full bale quantities
  • Bamboo over 1.5 inch diameter: Available by the piece or in full bales
  • Cutting service: $0.50 per cut (requested at checkout or via email)
  • Splitting service: Available for select bamboo types — contact us for specifications and pricing
  • Bulk bale purchases: Available for various diameters — email us for quantity details and wholesale pricing
  • For custom orders, large quantities, or specific requirements, contact our sales team for personalized assistance

2.2 Inventory

  • Products are subject to availability
  • Real-time inventory is reflected at checkout when possible
  • Import timelines may affect availability; we will notify you of any delays

3. PAYMENT TERMS

3.1 Accepted Payment Methods

  • All major credit cards: VISA, MasterCard, American Express, Discover
  • PayPal
  • Money orders (must be mailed with order; email us first for a shipping quote)

3.2 Payment Requirements

  • Payment in full is required at the time of purchase
  • No C.O.D. (Cash on Delivery) accepted

4. SHIPPING AND DELIVERY

4.1 Shipping Options and Quotes

  • Free shipping applies only to products specifically marked with a Free Shipping label on the product page and only for eligible destinations. Check the product page and checkout for eligibility and delivery details.
  • Most products without a Free Shipping label are oversized and may not be available for standard online checkout. Before ordering, contact us with the product link or SKU, quantity, delivery ZIP code, and whether the address is residential or commercial. We will confirm availability and provide an LTL freight quote or another suitable shipping option.
  • For products available for online checkout, available parcel shipping options and charges are shown at checkout. LTL freight charges are not automatically calculated at checkout unless explicitly shown there. When a quote is required, we will confirm the freight charge and applicable delivery surcharges before the order is finalized.
  • Residential delivery, liftgate service, delivery appointments, inside delivery, and other accessorial services may affect the freight quote. Any applicable charges will be identified in the quote.

4.2 Delivery Terms

  • Parcel delivery service and available estimates are shown at checkout for products eligible for online checkout.
  • For LTL freight, the delivery service, any accessorial services, estimated timing, and delivery requirements will be confirmed in the freight quote before the order is finalized. Unless the quote states otherwise, LTL delivery is to the curb or loading dock; liftgate, appointment, or inside delivery must be requested and may add cost.
  • Please inspect freight shipments at delivery and note visible damage on the carrier's delivery receipt or bill of lading before signing.

5. RETURNS AND REFUNDS

5.1 Returns

  • Standard, uncut items may be returned within 30 days of delivery, subject to the conditions and return instructions in our Refund Policy.
  • For a change-of-mind return, the buyer is responsible for return shipping charges. Contact us before sending any item back so we can provide return instructions.
  • Custom-cut or split bamboo is made to order and cannot be returned unless it arrives damaged or defective.
  • If we shipped the wrong item or an item arrives damaged or defective, contact us promptly. We will arrange the applicable replacement, refund, or return shipping in accordance with our Refund Policy.

5.2 Refund Process

  • After an authorized return is received and inspected, the refund for the product cost will be issued to the original payment method within 5–10 business days.
  • Outbound shipping charges paid at purchase are non-refundable. If an order received free shipping, the actual outbound shipping cost will be deducted from the refund.
  • Return shipping charges remain the buyer's responsibility for change-of-mind returns, as described in our Refund Policy.

6. DAMAGED ITEMS

  • If an item arrives damaged or defective, contact us within 7 days of delivery with photos so we can review and arrange the applicable remedy under our Refund Policy.
  • For LTL shipments, note visible damage on the delivery receipt or bill of lading at the time of delivery.

7. LIMITATION OF LIABILITY

BambooGro shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

8. CHANGES TO TERMS

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated Last Updated date.

9. CONTACT INFORMATION

For questions about these Terms of Service, please contact us:

Email: horticulture@bamboogro.com