Privacy policy
PRIVACY POLICY
BambooGro | Last Updated: April 13, 2026
1. OUR COMMITMENT
BambooGro respects and is committed to protecting your privacy. We do not sell or pass along your personal information to anyone.
2. INFORMATION WE COLLECT
We collect the following information when you place an order or create an account:
- Name and company name (if applicable)
- Shipping and billing addresses
- Phone number and email address
- Payment information (processed securely, not stored)
3. HOW WE USE YOUR INFORMATION
Your personal information is used by BambooGro for internal business purposes only:
- Processing, fulfilling, and shipping orders
- Customer service communication and order updates
- Payment processing and fraud prevention
- Optional marketing communications (you may opt out anytime)
4. PAYMENT SECURITY
4.1 Security Measures:
- Your payment and personal information is always safe
- We use Secure Sockets Layer (SSL) encryption — the industry standard for securing commercial transactions
- SSL encrypts all personal information including credit card number, name, and address during transmission
4.2 Credit Card Information:
- Your complete credit card information is NOT retained on our servers after transaction processing
- Payments are processed through PCI-compliant third-party gateways
5. INFORMATION SHARING
We do NOT:
- Sell your personal information
- Rent your information to third parties
- Share your information with unrelated marketing companies
We DO share information only with:
- Shipping carriers (UPS, FedEx, LTL freight partners) for delivery purposes
- Payment processors (to complete transactions securely)
- Legal authorities (if required by law or to protect our rights)
6. DATA RETENTION
We retain your personal information only as long as necessary for:
- Order fulfillment and customer service
- Legal and tax compliance
- Fraud prevention and account security
7. YOUR RIGHTS
You have the right to:
- Access, review, or update your personal information via your account
- Request correction of inaccurate data
- Request deletion of your data (subject to legal and operational requirements)
- Opt out of marketing communications at any time
8. COOKIES & ANALYTICS
Our website may use cookies and analytics tools to:
- Enhance user experience and site functionality
- Remember shopping cart items and preferences
- Analyze traffic and improve our services
You can manage or disable cookies in your browser settings.
9. THIRD-PARTY LINKS
Our website may contain links to third-party sites (e.g., payment gateways, shipping trackers). We are not responsible for the privacy practices or content of these external sites.
10. CHILDREN'S PRIVACY
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
12. CONTACT US
If you have questions about this Privacy Policy or your data, please contact us:
Email: horticulture@bamboogro.com