Refund policy

REFUND POLICY
BambooGro | Last Updated: April 13, 2026

PAYMENT AND REFUNDS

Payment in full is expected when purchasing any products offered by BambooGro. We accept all major credit cards (VISA, MasterCard, American Express, Discover) and PayPal. Money orders are also accepted.

REFUND CONDITIONS

We strive to ship you exactly what you expect. If issues arise, our refund policy is as follows:

1. OUR ERROR
If we ship the wrong product or make an error, we will:
- Pay for return shipping costs, OR
- At our discretion, allow you to keep the product and refund your full invoice amount

2. CUSTOMER'S CHOICE
If you order a product and it's not what you expected:
- You may return the item at your own cost
- Once we receive the items back, we will refund the product cost only
- You are responsible for shipping charges both ways
- If the order qualified for free freight, the actual shipping cost will be deducted from your refund

3. NON-REFUNDABLE ITEMS
- Bamboo that has been cut or split by us cannot be returned
- Pro-rated refunds are made at the sole discretion of BambooGro

REFUND PROCESSING

Refunds are processed through electronic crediting of the individual's account on file with our accounts receivable department. Please allow 5-10 business days for refunds to appear in your account.

DAMAGED ITEMS

If an item is damaged in transit:
- We will resend the order at no extra charge upon proof of damage
- For LTL/common carrier deliveries, you MUST sign the delivery ticket as "damaged" to file a claim

CONTACT US

Questions? Contact us anytime: horticulture@bamboogro.com