Warranty and Return

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

We try our very best to ship you exactly what you expect. See frequently asked questions about bamboo. We only accept returns if we are at fault in shipping the wrong product. We will pay to have it shipped back or at our discretion we will allow you to keep the product and refund your invoice amount. If you order it and it’s not what you expected, then you can return it at your cost and once we receive the items back, we will refund your money for the product cost only. (You would be responsible for the shipping charges both ways.  If the order is shipped free freight there is still a shipping cost that will not be refunded. We will advise you what that will be.)  We don’t accept returns for any bamboo that has been cut or split by us.

Returnable Items

Items that can be returned, refunded, or exchanged within 30 days of receiving must meet the following criteria:

1. Faulty items damaged, broken, or soiled upon arrival.

2. Items received in the incorrect size or color.

3. Items that show no obvious signs of use and do not meet your expectations within 30 days of receiving.

Non-Returnable Items

We will not accept returns under the following conditions:

1. Items returned outside the 30-day return window.

2. Items that are washed, worn, used, or misused.

Note: All returns must be authorized by our team via the Support Center.

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please email our customer service team at bamboogro@gmail.com with the following information:

   • Order number

   • Product name

   • Reason for return

2. Our team will respond within 24 hours and provide return instructions and the return address.

3. Please return the item as instructed and provide proof of return, including the tracking number and return receipt.

4. Once we receive the returned item(s), we will email you and arrange a refund or exchange within 3 business days.

Kindly allow 3–6 business days for our after-sales team to process your request. After this, please note the estimated refund times below:

• Credit card refunds: 7–14 business days for the transaction to be completed.

• PayPal refunds: Please allow up to 48 hours for the transaction to appear in your account.

Return Shipping Costs & Address

We aim to offer services that benefit all of our loyal customers. Customers may return items to our designated warehouse address or arrange for pickup when applicable.
Please always contact us at bamboogro@gmail.com before returning any item to confirm the return method, pickup availability, and return address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee.