Shipping & Handling
We offer shipping across the United States using trusted domestic carriers to ensure your package arrives quickly and securely. Shipping rates are calculated based on destination, package size, and service type.
Order Successful
After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Processing
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time.If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Shipping
We ship using the most cost-effective method, with UPS Ground as our primary small package carrier. All bamboo under 94" in length can be shipped via UPS Ground. For items exceeding this length, we use common carriers (truck freight). To accommodate UPS requirements, 8' bamboo may need to be trimmed to 94" for shipment.
Truck freight rates vary depending on the destination and whether the location is residential or commercial. These rates do not include liftgate service or inside delivery.
Orders that include bamboo 8' or longer will incur a $100 shipping surcharge.
Delivered
Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Contact Us
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.
